Out of Hours

This service is available from 6.30pm through to 8.00am, 7 days a week.

The service also covers Bank Holidays.

NHS 111

NHS 111 is a service that’s been introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use it

You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation. Call 111 if:

  • you need medical help fast but it’s not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don’t know who to call or you don’t have a GP to call
  • you need health information or reassurance about what to do next


Urgent Care Walk-in Centre

Urgent Care Centre at West Middlesex Hospital, Twickenham Road, Isleworth, TW7 6AF
Tel: 020 8321 6700

(If you need a doctor during surgery hours please use your GP in preference.)
Hounslow Urgent Care Centre is located next to the main entrance of West Middlesex Hospital. The centre is staffed by experienced GPs and nurses, healthcare assistants and other healthcare practitioners.

The centre is open 24 hours a day, 365 days a year and treats all minor injuries and illnesses that require urgent and immediate treatment. You will be assessed and treated in order of the priority of your condition.

This is an urgent care service and should only be used if you require urgent medical attention and cannot be seen by your registered GP. If your condition is not urgent and immediate, you will be referred back to your GP. They will help you make an appointment.
Hounslow Urgent Care Centre has wheelchair access throughout the centre and facilities are available for those with hearing problems and the centre can also provide interpreting services if required.

Hounslow Urgent Care Centre is commissioned by NHS Hounslow. The centre is operated by Hounslow and Richmond Community Healthcare NHS Trust.

Walk-in Centre

For minor injuries you can attend Teddington Memorial Minor Injuries Unit, which is in Hampton Road, Teddington. This is open from 07:00 to 22:00 Monday to Friday and 08:00 to 21:00 at weekends and bank holidays.